Communication Information Technology

Unified Communications

Business Every Time, Everywhere
Enhance business productivity by creating a Unified Workspace encompassing multiple applications, devices, networks, and operating systems. Improve integration of communications with business processes to ensure that information reaches recipients every time, regardless of their working environment or location.

Mobility: Extend communications so that employees can do their jobs from everywhere using any device, wired or wireless.
Collaboration: Share information via voice, video, or web conferencing.
Security: Integrate comprehensive network security, from infrastructure through devices and applications.
Choice: Use open standards to facilitate integration with industry-leading applications.
Customer Service: Maximize call-center performance and customer satisfaction through application integration.

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	IP Telephony Run voice, data, and video communications over a single, converged network. Includes call-processing software, telephones, and endpoint devices. Featured products include: Cisco Unified IP Phones 7900 Series Cisco Unified Communications Manager Cisco Unified Communications Manager Business Edition Cisco Unified Communications Manager Express
	Unified Communications Applications Unify your workspace and enable more effective and personal communications every time, everywhere, on every device by integrating solutions. Featured products include: Cisco Unified Personal Communicator Cisco Unified Mobile Communicator Cisco Unified Meetingplace Express Cisco Unity
	Customer Contact Skills-based contact routing, voice self-service, computer telephony integration (CTI), and multichannel contact management help you improve your call center abilities. Featured products include: Cisco Unified Contact Center Express Cisco Unified Contact Center Enterprise Cisco Unified Customer Voice Portal Cisco Unified Web Interaction Manager
	Voice Network Management These tools are designed to improve productivity and reduce total cost of ownership through automation, integration and simplification. Featured products include: Cisco Unified Operations Manager Cisco Unified Service Monitor Cisco netManager - Unified Communications Cisco Unified Provisioning Manager
	Communications Infrastructure Routing, switching, and other infrastructure products include voice gateways, switches with inline power, and voice servers for media processing software. Featured products include: Cisco IOS Gateways with SIP Cisco Unified Border Element